Shipping & Returns

 

Ayla & Co Shipping & returns

RETURN POLICY (FOR US ORDERS)

We understand that sometimes things just aren’t a good fit and that’s ok. If you don’t love your Ayla Bag or Ayla Vac and want to return it, here is what you can expect. Merchandise can be returned for a full refund (minus the cost of the return shipping) if received within 30 days of the date you received your product.

We will only accept returns on unused merchandise and require proof of purchase with an order number or your original confirmation email.

If more than 30 days have passed since you received your product, or your product has been used, we will not be able to accept a return. We reserve the right to deny any items that do not meet our return policy requirements.  If the item is used or damaged we will reject the return and ship the product back to the customer.

If you received a damaged product, have product issues, or have any other concerns, please email hello@aylabag.com and with pictures and we’ll start the replacement process.

INTERNATIONAL ORDERS ARE FINAL SALE. NO RETURNS ACCEPTED.

 

RETURN PROCEDURES

If your merchandise doesn’t meet your expectations, please email us at hello@aylabag.com within 30 days of the date you received your product. Please include the reason for return and your original confirmation email or order number.  If your return meets our requirements we will email you a return label for your product. 

Items must be in new condition and include the following: all hardware still wrapped in protective plastic, all parts and accessories (such as snack pouch, stroller straps, and wet bag) must be included, and the returned item must be packed in its protective dust bag. The customer will be responsible for paying the return shipping charges. Ayla & Co will supply a return shipping label and return shipping charges will be deducted from your refund amount.

 

PROCESSING YOUR RETURN

Once you have received your return label, pack all your items into the original box, ensuring that everything is packed nicely to avoid damage. Affix the return mailing label on the outside of your shipping box. Drop your package off at a USPS or FedEX location. The label is prepaid so there’s no need to wait in line. 

It can take up to 2 weeks for our warehouse to inspect returns, we appreciate your patience as a small business. Once our warehouse has received and inspected your return items, your refund will be issued within 3-5 business days and you will receive an email confirmation that your return has been completed.

 

EXCHANGE POLICY

We do not accept exchanges. If you want to change the color of your product on an order it must be changed before your product ships. If you want a different color you will need to purchase the new item (to guarantee availability) and then initiate a return on your current item by emailing hello@aylabag.com

 

INTERNATIONAL ORDERS

INTERNATIONAL ORDERS ARE FINAL SALE. NO RETURNS ACCEPTED.

Customers are responsible for any and all charges related to international shipping, as well as duties/taxes associated with their country. There are online calculators such as this one that can help you determine your import duty and taxes prior to ordering.  

KICKSTARTER ORDERS ARE FINAL SALE. NO RETURNS ACCEPTED.