Shipping & Returns


Ayla & Co Shipping & returns


Once an order is placed it typically is fulfilled within 12-48 hours. Shipping takes 5-7 business days. Please note that because our picking and packing times can happen within minutes of orders being placed, we are unable to edit orders AFTER they are placed. Please, double check shipping addresses, and colors of bags before you complete your checkout.

Ayla & Co. ships to all 50 United States, and Canada. Canadian orders are FINAL SALE.


We understand that sometimes things just aren’t a good fit and that’s ok. If you don’t love your Ayla Bag, Ayla Mini, Ayla Fanny Pack or Ayla Vac and want to return it, here is what you can expect. Merchandise can be returned for a refund (minus the restock/shipping fee listed below) if received within 30 days of the date you received your product. Unfortunately, International orders are final sale and ineligible for exchanges or returns.

We will only accept returns on unused merchandise and require proof of purchase with an order number or your original confirmation email.

If more than 30 days have passed since you received your product, or your product has been used, we will not be able to accept a return. We reserve the right to deny any items that do not meet our return policy requirements.  If the item is used or damaged we will reject the return and ship the product back to the customer.

If you received a damaged product, have product issues, or have any other concerns, please email with pictures and your order number.




If you would like to return your Ayla Bag, Ayla Mini, or Ayla Fanny Pack and it meets our return criteria, please submit a return using our return portal. If you need assistance or help with your return please email 

Items must be in new condition and include the following: all hardware still wrapped in protective plastic, all parts and accessories (such as snack pouch, stroller straps, insulated pouch and wet bag) must be included, and the returned item must be packed in its protective dust bag and placed in the original box. The customer will be responsible for paying the return shipping charges and restocking fee. The return shipping and restocking fees are as followed: Ayla Bags - $19.99; Ayla Mini Bags - $14.99; Ayla Fanny Packs - $14.99; Ayla Vacuums - $14.99; Ayla Bundles - $22. All other accessories are final sale.  Ayla & Co will supply a return shipping label and shipping/restocking fees will be deducted from your refund amount.



If your merchandise doesn’t meet your expectations, you may submit a return through our return portal. Please have your Ayla & Co. order number, email used to place the order, as well as your shipping zip code ready, then follow the prompts as it will direct you through your return.  If you need further assistance or have additional questions on your return please email us at Once you have received your return label, pack all your items into the original box, ensuring that everything is packed nicely to avoid damage. Affix the return mailing label on the outside of your shipping box. Drop your package off at the correct shipping location. The label is prepaid so there’s no need to wait in line. 

It can take up to 2 weeks for our warehouse to inspect returns, we appreciate your patience as a small business. Once our warehouse has received and inspected your return items, your refund will be issued within 3-5 business days and you will receive an email confirmation that your return has been completed.



Exchanges can be done through our return portal, however please note that any return shipping cost will be paid by the customer. If you have any additional questions please reach out to us at